Refund policy

Effective 27 October 2026.

14 days, no questions asked

If RetrievalP doesn't work for you, email [email protected] within 14 days of buying and we will refund you in full. You don't have to give a reason. This applies to the pass and to the clean-up add-on.

How refunds are paid

Our order process is conducted by our online reseller Paddle.com, the Merchant of Record for all our orders. Paddle pays the refund back to the card or account you paid with, usually within 5 to 10 business days depending on your bank. You can also ask Paddle for a refund directly through the link in your receipt email.

When a purchase is refunded, its licence key stops working.

Your right of withdrawal

If you live in the EU or the UK, you have a 14-day right to withdraw from an online purchase. For digital content, that right ends once the content is supplied, if you agreed to immediate supply and acknowledged that you would lose the right. Our 14-day refund promise above applies either way.

Before you buy

The scan is free and shows exactly what RetrievalP can save from your iPhone, so you can check before paying. See the terms for what RetrievalP can and can't recover.